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This Refund Policy explains how refunds are handled for purchases and subscriptions made through Galite.

1. Subscriptions

• Subscriptions renew automatically until you cancel. You can cancel at any time from your account, and cancellation stops future renewals.
• Cancelling does not retroactively refund the current billing period unless required by law or stated otherwise below.

2. Refund Eligibility

• If you were charged in error, or a paid feature was not delivered, contact us within 14 days of the charge and we will review your request.
• Approved refunds are returned to your original payment method.
• Some purchases may be non-refundable where clearly stated at checkout or required by the payment provider.

3. Chargebacks

• Please contact us before opening a dispute or chargeback so we can resolve the issue directly.
• Filing a fraudulent chargeback after receiving service may result in account suspension.

4. How to Request a Refund

To request a refund or ask a question about billing, contact us at support@galite.io. We typically respond within 7-14 business days.